Frequently Asked Questions

When you first visit our clinic the team will give you a warm welcome. We ask that you use the alcohol dispenser at the bottom of the stairs and (if you don’t have your own) you may lift a mask also. 

Go up the stairs where you will be guided by our Reception team to your seat where you may wait for your Podiatrist. 

Your Podiatrist will greet you with a smile and make you feel at ease. We understand that you may have anxiety so please don’t worry, we will take care of you. 

 We listen while you tell us your story. It’s Ok to talk, we know what its like going to a Podiatrist (we’ve all been there!).

Then we get to work gathering all the relevant information until we can give you a diagnosis and treatment plan.

We may use force pressure analysis, treadmills, Ultrasound and very high quality clinical judgement to get to a diagnosis.

At every stage we will explain what we have found and what that means, there should be no confusion. If there is, ask us again to explain, we want you to have clarity and understanding. 

Your Biomechanical appointment will take no longer than 1 hour

Your Chiropody (Nails and Skin) will last no longer than 45 mins. 

A question we are sometimes asked and unfortunately difficult to answer without an assessment. We provide packages of care which vary in value and scope. However, as a starter our New patient Chiropody appointment starts at £65 and the Biomechanical assessment starts at £120.

To make sure your podiatrist has all the information to best treat you, please bring the following items (if relevant) with you to your appointment: 

  • Private health details
  • Scans & x-ray films (if applicable)
  • Current orthotics (if applicable)
  • Shoes that you wear regularly (work shoes, school shoes, sports shoes)
  • Any referral letters (if applicable)
  • Any other relevant medical history information 

Please note, it may also help to have some notes jotted down that describe symptoms or examples of any discomfort or pain you have experienced, along with any pre-existing foot conditions as this may help us to get to the root of the problem quicker. If you don’t have this information, do not worry. We are experienced professionals and so will get to the cause of your discomfort easily enough without it.

We understand that sometimes situations occur that are outside of our control, and as such, you may need to cancel or amend your appointment time. All we ask is that you let our team know as soon as possible. We all work very hard to support our patients, and with notice, we can support other people who need our expert care. 

If you wish to rearrange your appointment, please contact one of our team and we will work with you to find a more suitable, alternative date.

In this situation, wherever possible, we ask that you give us at least 24 hours notice. Failure to provide us with sufficient notice may incur the full treatment fee.

If you wish to change or cancel an appointment, please call the clinic on 01425 837570.

Yes, we do. We are registered with several insurance providers including BUPA, Aviva, Simply Health, Healix, WPA and others.

Please ask for more details if you have a query relating to your health insurance.

We are open as follows:

Monday: 9am – 7pm

Tuesday: 8am – 5pm

Wednesday: 9am – 5pm

Thursday: 9am – 7pm

Friday: 9am – 5pm    

The clinic is approximately a two-minute walk from the Blynkbonnie and Furlong public car parks.

Following the postcode for our clinic (BH24 1DN), drive down Christchurch Road towards Ringwood High Street. Blynkbonnie car park is accessed via a left turn on this road. 

Alternatively, you may wish to find other parking in the Ringwood marketplace (Furlong) car park. Should you wish to pay in advance via the Ring-go app, the location number is 2563.

We are located on the first floor. There is no lift, but there are sturdy handrails to help you up the one flight of stairs that leads to the clinic. 

We will only be too happy to help you with the stairs or your belongings should you need any assistance.

Yes. We treat both hands and feet for many conditions including corns, blisters, infected nails, fungal infections, verrucas and very dry skin.

Many skin conditions on the hands originate from the feet, in fact! Your podiatrist can provide recommendations and create a thorough treatment plan. 

As part of an effective biomechanical assessment, your podiatrist will assess the way you walk and sometimes run. Your podiatrist will film your gait and discuss the results with you using slow motion video.

 

Gait analysis communicates how you use your muscles and joints when walking and running, which may be influencing current levels of discomfort or pain — or equally could lead to pain in the future. Gait analysis is all part of building a thorough picture of your current lower limb health.

When assessing you lower limbs, your podiatrist wants to assess your joint range, quality and direction of movement. Understanding these factors can help to tell us if there are any restrictions or hypermobility which may be linked to your current foot or health concerns. 

 

Your podiatrist will also assess your soft tissues such as your muscles, tendons and ligaments for their strength, flexibility and any areas of discomfort. Assessment will involve mobilising your lower limbs and feeling for any weakness and irregularities in your soft tissues. 

When carrying out pressure/force plate analysis, your podiatrist will ask you to stand, balance and walk across a force pressure plate with over 4000 pressure sensors. The plate creates an image that will show us where you place different levels of pressure across your feet when doing everyday tasks. 

High levels of pressure can indicate areas of overloading, while low levels of pressure can identify areas that pressure could be redistributed to. Our RSScan pressure system allows us to manufacture 3D printed custom orthotics which are not only made to specific scans of your foot but are also manufactured with materials which correspond to the needs of your condition. We provide the ultimate in custom orthotic provision. 

Diagnostic ultrasound is an advanced tool we use in-clinic to guide and/or confirm our clinical decisions and actions. It has revolutionised our approach to musculoskeletal podiatry and foot injury — and we’re delighted to pass these benefits onto our customers. 

Ultrasound imaging uses sound waves to produce pictures of the inside of the body. It is used to help diagnose the cause of pain, swelling and infection in the foot. Diagnostic ultrasound is also used to help guide injections to make them less painful and more effective and assess damage after an injury. Ultrasound is safe, non invasive and does not use ionizing radiation.

This procedure requires little to no special preparation. Your ultrasound specialist and trained podiatrist will instruct you on how to sit for the best image. Wearing loose and comfortable clothing is helpful, particularly if we need to scan the shin or knee. Diagnostic ultrasound is part of a musculoskeletal assessment or can be booked separately.

For proactive and preventative guidance on how to look after your complete health, from the feet up, book a Podiatry appointment.